Privacy Policy

Here you will find the Privacy Statement, Cookies Statement and Disclaimer of Elena Translations, located at Millenaarstraat 3, 2134 LR Hoofddorp. This describes how your personal data collected by Elena Translations is handled.

Contact details:


Data protection officer

The Data Protection Officer of Elena Translations can be reached via email:

Personal data that we process

Elena Translations processes your personal data because you use our translation services and/or because you provide it to us yourself. This happens if you, as a private individual or as a company, ask us to have documents translated.
Below you will find an overview of the personal data we process:

  • First and last name
  • Sex
  • Date of birth
  • Birthplace
  • Address data
  • phone number
  • E-mail address
  • Bank account number
  • IP address
  • Other personal data that you actively provide, for example in correspondence (e.g. by e-mail or via a form on our website) and by telephone.

We emphatically point out that gender, date of birth and place of birth are not recorded in our administration, but that the source texts you provide and the translation are stored in our archives on the basis of legal regulations.
This data will generally appear less frequently in business documents, but even then the treatment will be the same.

Special and/or sensitive personal data that we process

Elena Translations processes the following special and/or sensitive personal data of yours if they appear in the documents for translation:

  • health (translation of medical documents)
  • criminal history (translation of legal documents)
  • citizen service number (BSN) (translation of e.g. passport)
  • biometric data/race (photos on passports, etc)
  • data of persons under the age of 16 (translation of e.g. birth certificate).

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at and we will delete this information.

For what purpose and on what basis do we process personal data?

You give permission to Elena Translations to process your personal data for the following purposes:

  • To be able to carry out your translation assignments
  • Process payment from and to you
  • To be able to call or email you if this is necessary in connection with our services
  • Elena Translations also processes personal data if we are legally obliged to do so, such as data that we need for tax returns.

No automated decision making

Elena Translations does not make decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being involved (for example an employee of Elena Translations).

How long we keep personal data

Elena Translations does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We keep personal data for as long as you allow this and for as long as the legal retention obligations regarding accounting apply.

Sharing personal data with third parties

Elena Translations does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Elena Translations uses cookies on the website By using this website you agree to the use of cookies. Our cookie policy explains what cookies are, how we use cookies, how third parties we work with may use cookies on the website, your choices regarding cookies and further information about cookies. On your first visit to our website, we already informed you about these cookies and asked permission to place them. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third party to recognize you and facilitate your next visit and make the Service more useful to you. Cookies can be “persistent” or “session” cookies.

How do we use cookies?

When you access and use the Service, we may place a number of cookie files on your web browser. We use cookies for the following purposes: to enable certain website functions, to provide analytics, to store your preferences, to enable the delivery of advertisements, including behavioral advertising. We use both session and persistent cookies on the Service and we use different types of cookies to run the website:

Essential cookies

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

To delete cookies or instruct your web browser to delete or reject cookies, visit your web browser’s help pages. However, please note that if you delete cookies or refuse to accept them, you may not be able to use all the features we offer, you may not be able to save your preferences and some of our pages may not display properly.

View, adjust or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Elena Translations and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to
To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but in any case within two weeks.

How we protect personal data

Elena Translations takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at
Elena Translations would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Autoriteit Persoonsgegevens.


The information on the website (the “Service”) is for general use for information purposes only. Elena Translations assumes no responsibility for errors or omissions in the content of the Service.

In no event shall Elena Translations be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the content of the Service.

Elena Translations reserves the right to make additions, deletions or changes to the content on the Service at any time without prior notice. Elena Translations does not guarantee that the website is free of viruses or other harmful components.

The Elena Translations website may contain links to external websites that are not provided or maintained by or in any way affiliated with Elena Translations. Please note that Elena Translations does not guarantee the accuracy, relevance, timeliness or completeness of any information on these external websites.

Affiliate disclaimer

This affiliate disclosure describes Elena Translations’ affiliate relationships with others companies and products. Some links are “affiliate links,” a link with a special tracking code.